Federal Ombudsman Cases status

 Implementation Status of Ministry of Communication on Recommendations of

Federal Ombudsman Secretariat

S. No

Recommendations

Action Taken

Remarks

1

All cases must be started six months prior to the date of retirement of the employee.

Under Process

Noted for Compliance 

2

AGPR must finalize all pension cases within 30 days with the coordination of respective agencies

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Pertains to AGPR 

3

Every Ministry/ Division/ Department should appoint a focal person (bs-20 for dealing the issue of pension), he should finalize the pension cases well before the date of retirement of the employee.

Action Taken

(Focal person nominated)

Compliance Done

 

4

Every Ministry/ Division/ Department should establish an independent pensioner Cell and the focal person should reply within 48 hours and submit report to the Federal Ombudsman Secretariat.

Under Process

(Also conveyed to Departments)

Noted for Compliance

5

Automated system within the Ministry/ Department/ should be establish for processing of pension cases with the help of AGPR or CGA.

Under Process

 

 Noted for Compliance

6

AGPR Focal Person should also fix a one hour in a day for hearing Employees grievances related to pension.

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Pertains to AGPR

7

Service book must be computerized, properly maintained & timely updated.

Action Taken

Under Process

8

Every Ministry should prepare the list of all officials who will retire in next six months with their name and particular year and month of retirement mentioning in it.

Action Taken

Needful Done

9

Every Ministry should prepare the list of all officials who will retire in next One month with their name and particular year and month of retirement mentioning in it.

Action Taken

Needful Done

10

Every Ministry should prepare the list of all officials who will retire in next One Year with their name and particular year and month of retirement mentioning in it.

Action Taken

Needful Done

11

Head of Department should check & balance of these records and ensure fast track completion & monthly report should be submitted to the Secretariat.

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Noted for Compliance

12

Information regarding the Establishment Grievance Cell for pensioners in Federal Ombudsman Secretariat should be uploaded on the website of the every Ministry.

Under Process

Noted for Compliance

13

Should be timely verified with pay fixation of qualifying service (Completion of Service Books) of non-Gazetted employees by their department.

Action Initiated

Noted for Compliance

14

AGPR should allocate one day in a month to review the pension cases & submitted record to the secretariat and payment of pension system should be through Bank Account.

 

 

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Pertains to AGPR

15

Complaint handling system in AGPR should be computerized and special service unit should be re-activated.

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Pertains to AGPR

16

Proper handing/ taking over of charge on transfer/ posting of employees and proper communication between DDO and the AO is necessary.

Action Taken

Noted for Compliance 

17

Pensioner’s cheque should be dispatched to avoid the chances of corruption.

Cash Messenger  Appointed

Needful Done

18

Bio metric system should be implemented for proper entry & exit of employees of AGPR.

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Pertains to AGPR

19

Job Description of each employee should be displayed on his seat & Intelligence Cell should be established for secretly monitor, the working of employee.

Under Process

Noted for Compliance 

20

Focal Person should provide list of all pension cases pending with AGPR beyond 30 days and submit a report to the Federal Ombudsman Secretariat on monthly basis. In addition to that Focal Person should hold regular monthly meeting with the AGPR.

Under Process

Noted for Compliance 

21

To ensure that ACR of officers & officials are written and submitted to the competent authority as per instruction of Establishment Division. In this regard the report must be submitted to Federal Ombudsman Secretariat.

Action Initiated

Noted for Compliance 

22

Focal Person of the Ministry must convene a monthly meeting with focal person of all the attached departments / bodies of the ministry on regular basis to ensure the implementation status of all the cases related to Federal Ombudsman Secretariat.

Needful Done

Noted for Compliance